FAQ's

1) What are wax seals used on?
Our clients come up with amazing uses everyday.  Depends if you purchase the peel and stick wax seal stickers or the wax seal stamper with sealing wax.  Here is a list of some uses our clients have shared with us: custom envelope seals for wedding/anniversary/bar mitzavah/baby shower/birthdays , custom product labeling & packaging within the cosmetics industry/wine & spirits/food & beverage/tourism/hospitality, wax seal tamper proofing, wax seal cookies & baking, wax seal chocolates, wax seal jewellery, wedding favors, dinner menus with wax seals, hotel customer service packages & welcome packages, prestigious membership club communications, graduation certificates instead of embossed foils – tell us about your project!

2) Can you use my art?
Yes, that is our specialty. Send us good clean camera ready art by email and normally within 1-3 business days your seals are ready. We need art in a vector format and we work on MAC and PC computers.

3) What is the difference between your wax and the old style wax I know about?
We carry both types of wax.  Our faux wax is a petroleum based product that looks and feels like genuine wax but it will not crack or break like traditional wax. Our material is safe to mail inside an envelope and is slightly flexible. This can be used also to protect closures and security tampering.  The traditional wax is brittle and will crack and break with pressure however looks amazing if you can use it on the inside of envelopes or custom packaging.

4) How fast do you deliver?
Normal production time for us is 1-3 business days. If you are sending us a custom design it may take longer if we have to re-touch or re-draw your artwork. If your art is in a vector format for a PC or MAC we will be right on track for our normal quick production.

5) How much will shipping cost?
Shipping costs will depend on where you are located. We ship from Victoria BC, Canada
100 seals packed in a small box weigh 236 grams.

6) Do you offer rush service?
We are so fast that there should be no need for rush service. We will always do whatever we can to ensure you get your orders as fast as you need and would never apply any extra costs.

7) What countries will you ship to?
We will ship to anywhere on the planet.

I don’t like to use my credit card on the internet. Can I still place an order with you?
Yes of course! We accept mail order, phone and fax orders. We prefer that you call or email in your order as there are so many variables regarding size, art and wax colors etc. Our toll free number is 1-800-317-7270.

9) Do you wholesale?
Yes, we will wholesale our products to stationery dealers and retailers. You must have an online or storefront presence and promote our line. One time wholesale orders are not available. Please email for pricing. Retail packaging is also available.

10) Product returns?
As we are creating custom products we do not accept returns. 

11) Shipping Options?
We prefer to ship orders by Fedex, if you choose the postal service with no signature option we cannot guarantee delivery time or even guarantee that the product will arrive.